Business Collaboration & Communications in North London That Keep Everyone Connected

One connected experience for calling, meeting, messaging, sharing and getting work done.

CBH provides collaboration and business communications solutions for SMEs in North London and across the wider Hertfordshire and Home Counties region. We help organisations connect the tools people use to talk, meet, message, share information and serve customers — without creating another layer of technology to manage.

Our strongest fit in North London is knowledge-worker and professional-services organisations that depend on Microsoft 365, Teams, voice and reliable connectivity to support office and hybrid working. The objective is not to add more applications. It is to create a simpler, more reliable and more manageable workplace around the way people actually work.

The Value of Better Communication

Review the tools, suppliers and user experience you have today and identify where consolidation or improvement would make the biggest difference.

ARRANGE A COLLABORATION & COMMUNICATIONS REVIEW

Arrange a Collaboration & Communications Review
Talk to CBH

One Workplace.
Fewer Disconnected Tools.

Select an option to explore more.

Challenges
What is Business Collaboration?
Solutions
How We Help
Our Approach
Who We Help
Why CBH?
North London
FAQs

Challenges

When
Communication Tools 
Stop Working Together

Office changes, hybrid working and customer-service expectations can expose the cost of disconnected phone, meeting, messaging and file-sharing tools. The friction appears in the gaps between them.

Too Many Disconnected Applications

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Too Many Disconnected Applications

Business Consequence:

Each system appears to work individually. The friction is in the gaps between them — when people switch between applications, customers can’t reach the right person, or several suppliers become involved in one support issue.

Inconsistent Remote Experience

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Inconsistent Remote Experience

Business Consequence:

Office staff and remote employees have a different experience. One has access to a desk phone and full connectivity. The other improvises with a personal mobile. The inconsistency reduces collaboration quality and creates informal workarounds.

Personal Mobiles Used for Business Calls

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Personal Mobiles Used for Business Calls

Business Consequence:

When the business phone system is inconvenient, employees use personal devices. Business calls go to personal numbers, conversations happen outside monitored channels and control of communications reduces quietly.

Teams Available but Used Inconsistently

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Security Uncertainty

Business Consequence:

Phone services, connectivity, licences and collaboration platforms purchased separately create a picture that is difficult to understand. Costs grow, value is unclear and nobody has a complete view of users, numbers, devices and suppliers.

Unclear Licences, Costs and Suppliers

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Unclear Licences, Costs and Suppliers

Business Consequence:

When calling, messaging, file sharing and collaboration happen on different platforms with different security controls, visibility of risk becomes fragmented. Identity, data and access cannot be managed consistently when they’re spread across separate systems.

Security Varies Across Platforms

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Security Varies Across Platforms

Business Consequence:

When calling, messaging, file sharing and collaboration happen on different platforms with different security controls, visibility of risk becomes fragmented. Identity, data and access cannot be managed consistently when they’re spread across separate systems.

What is?

What Are Collaboration & Communications Solutions?

Collaboration and communications solutions connect the tools people use to call, meet, message, share files and work together. They can combine Microsoft 365, Teams, cloud telephony, business connectivity, mobile working and related services into a more consistent and manageable user experience.

For CBH, the goal is not simply to replace a phone system or switch on another Microsoft feature. We start with the user and customer journey, understand what is creating friction and decide which parts of the current environment should remain, improve, integrate or be replaced.

Security travels with communication

Modern communications are closely connected to identity, devices and business information. A collaboration strategy should consider who can access information, which devices are trusted and how accounts are protected.

The Value of Better Communication

The value of collaboration is not measured by the number of features switched on. It is measured by what becomes easier for the business.

Reach without searching

Employees can reach one another without switching between multiple tools and applications.

Customer experience

Customers can connect with the right people more quickly, regardless of where employees are working.

Consistent remote working

Hybrid staff have a consistent experience whether they are in the office, at home or travelling.

Fewer supplier dependencies

IT has fewer disconnected systems and suppliers to manage. Security can be applied more consistently.

Collaboration Solutions

One Workplace. Fewer Disconnected Tools.

AI readiness services that address the governance, security and business foundations before AI adoption accelerates.

Microsoft 365

The Challenge

Microsoft 365 is paid for and partly used, but Teams, SharePoint and OneDrive work inconsistently across teams. Collaboration happens in too many places and information is difficult to find reliably.

Our Response

CBH helps organisations use Microsoft 365 services more consistently and securely — structured around real working practices rather than simply enabling features..

Business Outcomes

Greater value from existing Microsoft 365 investment. Fewer disconnected working practices. A better foundation for security and AI capability.

Make Microsoft 365 Work Better for Your Team

Microsoft 365 brings together the tools businesses rely on every day, but having access to the applications doesn’t always mean they’re being used effectively. Disconnected workflows, inconsistent configurations, and limited user knowledge can prevent teams from getting the full value of their investment.

CBH Computers helps businesses make better use of Microsoft 365 by improving how Outlook, Teams, SharePoint and OneDrive work together. From configuration and user management to collaboration, information sharing, and ongoing support, we make everyday technology simpler and more productive.

Whether you’re introducing Microsoft 365, improving an existing environment, or helping employees work more effectively, our approach is practical and focused on how your business operates.

Related Service: Cloud Modernisation

Getting more from Microsoft 365 starts with the right cloud environment. Our Cloud Modernisation services help businesses improve infrastructure, connect systems and create a reliable foundation for collaboration and productivity.

Microsoft Teams

The Challenge

Teams is available but used inconsistently. Some teams use it for messaging and meetings, others barely at all. There is no clear plan for business calling or how Teams should fit into the wider working environment.

Our Response

CBH plans, configures and supports Teams around real working practices, connecting messaging, meetings, collaboration and, where appropriate, business calling.

Business Outcomes

Consistent Teams adoption across the organisation. A clearer working practice that reduces tool switching and fragmented communication.

Bring Your Team Together with Microsoft Teams

Effective collaboration depends on more than having the right communication tools. When conversations, meetings, and shared information are spread across different platforms, employees struggle to stay connected and work efficiently.

CBH Computers helps businesses make better use of Microsoft Teams by improving how employees communicate, share information and collaborate, whether they’re working in the office, remotely or across multiple locations.

From initial configuration and user management to organising Teams channels, integrating Microsoft 365 applications and supporting everyday use, we focus on creating a consistent, straightforward experience that works for your business.

Our goal is to help your team spend less time navigating technology and more time working together productively.

Related Service: Cybersecurity & Compliance

Secure collaboration starts with managing access and information sharing. Our Cybersecurity & Compliance services help businesses strengthen Microsoft Teams security, manage permissions and reduce risks when employees collaborate.

Business Voice

The Challenge

The phone system is ageing, inflexible or difficult to manage. Remote employees rely on personal mobiles. Customers experience delays or inconsistency when trying to reach the right person.

Our Response

CBH can help organisations move to cloud telephony where there is a clear business case – giving employees flexible access to business calling across supported devices and locations.

Business Outcomes

Professional calling from any device and location. Reduced personal mobile dependency. Consistent customer experience regardless of where staff are working.

Keep Your Business Connected Wherever Work Happens

Reliable communication is essential to keeping your business running smoothly. Traditional telephone systems can be costly to maintain, hard to scale, and ill-suited to teams working across offices, remotely, or on the move.

CBH Computers helps businesses modernise their communications with flexible, cloud-based business voice solutions that bring calling, collaboration and everyday productivity together.

Whether you’re replacing an aging telephone system, supporting hybrid working or looking to simplify communications, we help you evaluate your options and implement a solution that fits your business.

Our focus is on making business communications straightforward, reliable and easy to manage, so your team can stay connected with colleagues and customers wherever they’re working.

Related Service: Managed IT Support

Reliable business communications depend on reliable IT. Our Managed IT Support services keep your networks, devices, and systems running smoothly, reducing disruption and helping your team stay connected.

Connectivity

The Challenge

Voice, meetings and cloud applications all depend on reliable connectivity, but connectivity is often purchased separately and not considered as part of the wider communications experience.

Our Response

CBH considers internet and network requirements as part of the wider communications design, ensuring connectivity supports the applications and experiences the business depends on.

Business Outcomes

Connectivity sized and configured for the actual communications requirements. Fewer call quality problems. Resilience considered from 
the start.

Reliable Connectivity That Keeps Your Business Moving

Everyday business operations depend on reliable connectivity. From accessing cloud applications and making calls to sharing information and supporting remote employees, an unreliable connection can quickly affect productivity and customer service.

CBH Computers helps businesses assess and improve their connectivity, ensuring networks and internet services are aligned with operational requirements. Whether you’re experiencing performance issues, expanding to additional locations, or reviewing your existing infrastructure, we help identify practical solutions that support reliable, secure communications.

Our approach considers performance, resilience, and future requirements to help your business maintain dependable access to the systems and services your team relies on.

Related Service: Managed IT Support

Reliable connectivity is only part of a dependable IT environment. Our Managed IT Support services help businesses maintain networks, troubleshoot technical issues and keep the systems employees rely on working effectively.

Hybrid Working

The Challenge

Office and remote working create a two-tier experience. Employees at home have different access, different tools and a different quality of communication than those in the office.

Our Response

CBH aligns identity, devices, communication, collaboration and secure access across locations, so employees have a consistent and manageable experience wherever they work.

Business Outcomes

Consistent working experience regardless of location. Fewer informal workarounds. Security applied across the whole workforce, not just office-based users.

Give Your Team the Flexibility to Work from Anywhere

Give Your Team the Flexibility to Work from Anywhere

Hybrid work has changed how businesses operate, but supporting employees across offices, homes, and other locations takes more than providing laptops and remote access. Teams need reliable technology, secure connections and straightforward ways to communicate and collaborate.

CBH Computers helps businesses create practical hybrid working environments that support productivity without introducing unnecessary complexity. From Microsoft 365 and Teams to secure remote access, device management and cloud-based collaboration, we focus on making technology work consistently wherever your employees are based.

Whether you’re introducing flexible working arrangements or improving an existing setup, our approach helps your team stay connected, access the information they need and work effectively without compromising security or business operations.

Related Service: Cybersecurity & Compliance

Hybrid working introduces new security considerations. Our Cybersecurity & Compliance services help businesses secure remote access, manage devices and safeguard sensitive information wherever employees work.

Meeting Rooms

The Challenge

Meeting rooms have technology that does not work consistently. Joining a call from a room requires multiple steps, audio quality is poor or display technology does not integrate with Teams.

Our Response

CBH addresses room technology, audio, displays and Teams configuration, making it simpler and more reliable to join and participate in meetings from any room in the office.

Business Outcomes

Meeting rooms that work as expected. Consistent experience for in-room and remote participants. Fewer pre-meeting delays and workarounds.

Make Every Meeting More Productive

Effective meetings depend on technology that works when you need it. Poor audio, unreliable video connections, and complicated room setups waste valuable time, frustrate employees, and make collaboration difficult, especially when participants join from different locations.

CBH Computers helps businesses create practical, easy-to-use meeting room environments that bring people together, whether they’re in the office or joining remotely. From Microsoft Teams integration and video conferencing to displays, audio equipment, and room connectivity, we focus on solutions that support clear communication and straightforward collaboration.

Whether you’re upgrading an existing meeting space or planning new facilities, we consider how your team works, the technology you already use, and what will make meetings more effective.

Our goal is simple: meeting room technology that works reliably, is easy for employees to use, and keeps everyone focused on the conversation, not the equipment.

Related Service: Managed IT Support

Meeting room technology needs ongoing support to remain reliable. Our Managed IT Support services help businesses maintain connected devices, resolve technical issues and reduce disruptions to everyday collaboration.

How We Help

Disconnected vs Connected Workplace

The friction rarely comes from a single broken tool. It comes from the gaps between tools – when people switch between systems, 
customers can’t reach the right person, and several suppliers are involved when something goes wrong.

✕Disconnected
✕

Phone system

Separate supplier, separate support

✕

Microsoft Teams

Available but used for messaging only

✕

WhatsApp groups

Business conversations on personal devices

✕

Email

Unconnected from other communication channels

✕

Shared file drives

Inconsistent locations and access

✕

Personal mobile

Business calls from personal numbers

✕

Internet provider

Separate supplier, no integration

✕

Multiple support contacts

Nobody has the full picture

Result:

Multiple suppliers. Unclear ownership. Inconsistent experience. Employees find workarounds. Customers reach the wrong person or no person. IT is managing platforms, not enabling work.

✓Connected
✓

Microsoft 365

One platform for email, files and collaboration

✓

Teams for calling & meetings

Messaging, calls, meetings — one place

✓

Business voice

Professional numbers across devices and locations

✓

Secure managed devices

Consistent experience for office and remote

✓

SharePoint & OneDrive

Files accessible where people actually work

✓

Reliable connectivity

Internet planned as part of the experience

✓

Integrated identity & access

One login, right access, consistent security

✓

One technology partner

CBH accountable for the full environment

Result:

Employees communicate consistently across office and home. Customers reach the right person. IT has fewer disconnected systems to manage. One partner is accountable for the whole environment.

CBH designs around how your people and customers actually communicate. not around what your current supplier contracts look like.

Arrange a Communications Review

Reactive Managed IT Vs. CBH

From Fragmented Tools to a 
Connected Workplace

The goal is not fewer features. It is a more consistent, manageable and secure environment that reduces 
the friction between the tools people use every day.

Reactive IT Support
  • Calling, messaging, meetings on different systems
  • Employees use personal mobiles for business calls
  • Remote staff have a different experience
  • Teams available but used inconsistently
  • Multiple suppliers involved in any support issue
  • Security varies across platforms and tools
With CBH
  • One connected Microsoft 365 experience
  • Business calling on any device, with business identity
  • Consistent experience from office and home
  • Structured Teams adoption across the business
  • One accountable CBH partner for the whole environment
  • Consistent identity, access and device controls

Our Approach

Our Approach to Collaboration & Communications

Starting with the user and customer journey, not with what is technically available.

Understand

Map how employees communicate and where customers experience friction.

Understand

We begin by understanding how people actually communicate today — which roles, devices and locations need to be supported, where customers experience friction and what is making communication harder than it needs to be. This avoids recommending technology before the problem is understood.

Review

Assess Microsoft 365, Teams, phone services, connectivity and licences.

Review

We review the current Microsoft 365 environment, Teams configuration and usage, phone services, connectivity, licences, devices and suppliers. The aim is to understand duplication, dependencies, gaps and what is already working before deciding what needs to change.

Design

Identify what should remain, improve or be replaced.

Design

Good decisions at this stage prevent introducing new complexity. We identify what should remain as-is, what could be consolidated and where a change would genuinely improve the user or customer experience — not just on paper, but in practice.

Plan

Structure the transition across users, numbers, licences and devices.

Plan

A transition needs to consider users, numbers, devices, licences, training and continuity. CBH plans the sequencing carefully so changes can happen without disrupting the business operations that depend on communications being available.

Manage

Once you are onboard, proactive management begins.

Manage

Technology changes only deliver value when people understand and use them. CBH supports user adoption — helping employees understand what has changed, why it is better and how to use new tools and working practices in their day-to-day work.

Evolve

Review usage and adapt as the business changes.

Evolve

Communication requirements evolve. New roles, new offices, hybrid working patterns and business growth all affect what the environment needs to support. CBH continues reviewing and adapting the environment so it stays aligned to the business.

Who We Help

Built for the People Who Depend on Communication

AI readiness involves business, finance, operations and IT decisions. CBH provides guidance that works across the decision-making team.

Business Owner Finance Operations Internal IT
Viewing as:

Managing Director / Business Owner

You want employees to work efficiently and customers to reach the business without friction.

Typical Concerns
  • Customers unable to reach the right person
  • Personal mobiles used as a workaround for business calls
  • Collaboration inconsistency affecting productivity
  • Multiple suppliers and systems creating unclear ownership
  • Inability to explain communications costs and value

How CBH responds

CBH helps turn communications into a planned business capability rather than a collection of separate subscriptions and systems. The focus is on customer and employee experience, not on the technology catalogue.

Viewing as:

Finance Director / Financial Controller

Phone services, connectivity, licences and collaboration platforms are difficult to understand when purchased separately.

Typical Concerns
  • Unclear total cost of communications across all platforms and suppliers
  • Licence duplication across Teams, phone and collaboration tools
  • Difficulty justifying investment without a clear view of value
  • Renewal decisions made without strategic review
  • Unknown cost of unsupported or underused platforms

How CBH responds

CBH helps turn communications into a planned business capability rather than a collection of separate subscriptions and systems. The focus is on customer and employee experience, not on the technology catalogue.

Viewing as:

Operations Director / Leader

Missed calls, unreliable meetings, confusing file locations and inconsistent remote access all create operational delays.

Typical Concerns
  • Customer calls reaching the wrong person or going unanswered
  • Meetings frequently disrupted by audio or connectivity problem
  • Remote staff unable to work as effectively as office-based colleagues
  • Provisioning new starters taking too long
  • Communication workarounds creating informal and uncontrolled processes

How CBH responds

CBH helps turn communications into a planned business capability rather than a collection of separate subscriptions and systems. The focus is on customer and employee experience, not on the technology catalogue.

Viewing as:

IT Manager / Internal IT

Communications spans multiple suppliers, systems and configurations that consume IT management time disproportionate to their strategic importance.

Typical Concerns
  • Managing multiple phone, connectivity, Microsoft and licensing suppliers
  • Teams configuration without a clear strategic approach
  • User support across platforms with different tooling
  • Licence auditing and renewal across fragmented subscriptions
  • Security controls that differ between communications platforms

How CBH responds

CBH can add Microsoft 365, Teams, voice, connectivity and project expertise while internal IT retains ownership of the wider technology strategy. Fewer suppliers means clearer ownership and simpler support.

Why CBH

Evidence Before Trust

IASME Partner

Information Assurance accreditation

Cyber Essentials

Certified expertise and delivery

Microsoft Capability

M365, Azure and modern workplace

24/7 UK Support

M365, Azure and modern workplace

London-Based Team

Remote and on-site capability

Established Experience

Serving SMEs across London and beyond

Why CBH

Technology Problems Rarely Fit Into One Box

A visitor should be able to enter through the problem they currently recognise and naturally discover other CBH capabilities relevant to their situation. One business. One technology environment. One accountable partner.

Managed IT Cybersecurity Cloud Collaboration AI Readiness

Managed IT Support

Your IT environment: users, devices, Microsoft 365, network, security, backup and strategy — managed as one joined-up service rather than a collection of individual fixes.

Businesses turn to this when

  • Recurring IT problems slowing people down
  • No proactive management or forward planning
  • Technology becoming a daily frustration

Cybersecurity

Security questionnaires, cyber insurance pressure, Microsoft 365 configuration gaps, Cyber Essentials certification and incident response, assessed, addressed and maintained.

Businesses turn to this when

  • Cyber insurance requirements becoming more demanding
  • Microsoft 365 security settings never properly reviewed
  • No confidence in how quickly the business could recover

Cloud

Assess what should move, modernise, stay or retire. Cloud adoption guided by business need — not by the assumption that everything must be cloud-first.

Businesses turn to this when

  • Ageing on-premise infrastructure
  • Complexity of mixed cloud and on-site environments
  • Technology limiting operational flexibility

Collaboration

Microsoft 365, Teams, business voice, connectivity, hybrid working and communication tools — consolidated into a consistent, well-managed modern workplace.

Businesses turn to this when

  • Too many disconnected communication tools
  • Teams underused despite licences being paid for
  • Poor call quality and personal device workarounds

AI Readiness

Discover, secure, govern, pilot and adopt AI tools — including Microsoft Copilot — in a controlled, practical way that protects data, meets governance requirements and delivers real business value.

Businesses turn to this when

  • Employees already using public AI tools without oversight
  • No AI usage policy in place
  • Leadership wants an AI strategy but does not know where to start

North London Support

Business Collaboration & Communications
in North London

CBH provides managed IT services for businesses across London and the surrounding area. Support combines remote assistance and proactive management with on-site capability where required. Your people do not all need to sit in the same building for their technology to be managed effectively.

Greater London
  • Central London
  • City of London
  • Westminster
  • Canary Wharf
  • Shoreditch & Tech City
  • South London
Surrounding Areas
  • Bedfordshire
  • Buckinghamshire
  • Essex
  • North London
Hertfordshire
  • Watford
  • St Albans
  • Hemel Hempstead
  • Stevenage
  • Welwyn Garden City
  • Hatfield
IASME Certification
24/7 Support Capability
50–250 Supported Users
Local Onsite Availability
One Accountable Partner

Make Communication Easier

Review the Tools, 
Suppliers and Experience You 
Have Today.

Identify where consolidation or improvement would make the biggest difference. A good starting point is understanding how people and customers actually communicate, not what your current supplier contracts look like.

Arrange an IT Review
Talk to CBH

Related Services

FAQ

Frequently Asked Questions

Answers to common questions about cybersecurity, compliance, managed IT services and business continuity.

What are unified communications?2026-10-13T05:26:44+00:00

Unified communications brings business calling, video meetings, messaging and collaboration into a more connected experience. The aim is to make communication easier across devices and locations while simplifying management.

Can Microsoft Teams replace a business phone system?2026-10-15T10:20:57+00:00

Microsoft Teams can support business calling with the appropriate Teams Phone capabilities and calling services. Whether it should replace an existing phone system depends on call flows, integrations, resilience, user requirements and connectivity.

Can CBH help us get more value from Microsoft 365?2026-10-15T10:20:32+00:00

Yes. Many organisations already pay for Microsoft 365 but use only part of its collaboration capability. CBH can review how Teams, SharePoint, OneDrive and related services are used and help create a more consistent approach.

What is cloud telephony?2026-10-15T10:20:24+00:00

Cloud telephony delivers business calling through cloud-based services rather than relying entirely on a traditional on-site phone system. It can improve flexibility for office, hybrid and mobile employees when connectivity and resilience are properly planned.

Can CBH support hybrid and remote workers?2026-10-15T10:20:16+00:00

Yes. Collaboration and communications can be designed to give employees a more consistent experience across offices, home and other locations. Identity, devices, connectivity and security should be considered alongside the communications platform.

Do we need to replace all our current communication tools?2026-10-15T10:20:06+00:00

Not necessarily. A good review should identify what already works, where unnecessary duplication exists and which changes would create meaningful benefits. Consolidation is useful when it simplifies the experience, not simply for the sake of having fewer products.

Can collaboration tools be secured?2026-10-15T10:19:38+00:00

Yes. Controls can include multi-factor authentication, identity protection, managed devices, access policies, data-sharing controls and secure administration. The exact controls depend on the platforms, licensing and risk requirements.

What should an SME in North London look for in a communications provider?2026-10-15T10:19:28+00:00

Business-first guidance, Microsoft 365 and Teams expertise, cloud telephony capability, managed IT and cyber security integration, and a single accountable partner capable of coordinating multiple requirements.

What is the difference between collaboration and unified communications?2026-10-13T05:27:40+00:00

Collaboration focuses on how people work together, share information and communicate. Unified communications focuses on connecting channels such as voice, video and messaging. Modern workplace platforms often combine both.

Trusted cybersecurity, compliance and managed IT partner helping UK organisations reduce risk, maintain compliance and operate with confidence.

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