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CBH Computers LTD

Privacy & Cookie Statement

ICO Registration No: ZA349900
Company Number: 14013683
Registered address: 27 Old Gloucester Street, London, WC1N 3AX, UK
Telephone: 01442 777444
admin@cbhcomputers.co.uk

This statement elucidates how CBH Computers Ltd (CBH) collects, utilizes, shares, and processes your data. It outlines the types of information gathered and details the purposes for which they are used. Periodically, we may supplement this notice with additional information pertaining to specific interactions or to accommodate changes in our business practices affecting your privacy.

This Privacy Statement is Effective as of 24th November 2025

This Privacy & Cookie Statement pertains to CBH’s general privacy practices governing the collection, use, and sharing of personal information concerning our clients, business partners, suppliers, and other entities with whom CBH maintains or contemplates a business relationship and the individuals associated with them.

It does not apply to instances where CBH processes personal information on behalf of clients for their benefit and under their control, acting as a “processor,” such as in the provision of Cloud Services or applications (“apps”). However, it may apply to the collection of information regarding authorised users of such services to the extent that CBH processes this data for its own interests, acting as a “controller.”

Collection and Use of Personal Information

We may collect your personal information for various purposes, including:

  • Accessing and utilizing websites or other online services (including “apps”):

When you visit our websites or use our online services (where references to online services include desktop or mobile applications or “apps”), we gather information necessary for providing access to these platforms and for ensuring compliance with security and legal requirements. This may include recording information such as passwords, IP addresses, and browser settings. Additionally, we collect data about your activities during your visit to personalise your website experience, record your preferences and settings, and gather statistics to improve our websites, products, and services.

  • Responding to requests for information, orders, or support:

When you contact us (either online or offline) regarding inquiries, product or service orders, support requests, or participation in forums or social computing tools, we collect information essential for fulfilling your requests, providing support, and maintaining communication with you. This includes details such as your name, contact information, request specifics, agreements with us, and information necessary for order fulfillment, delivery, invoicing, and client satisfaction surveys. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. We may use your personal information for purposes related to marketing, product or service improvement, safety and security, or regulatory compliance, either based on our legitimate interests or with your consent.

  • From third-party sources:

We may, on occasion, obtain contact information from reputable third-party data suppliers for legitimate business development purposes. Such information typically includes names, business roles, email addresses, and phone numbers associated with UK-based companies and professionals. One such provider is A Direct Marketing Inc. (trading as BookYourData), a data supplier registered in the United States. We require all such providers to confirm that their data collection and sale practices comply with applicable data protection laws, and that all individuals whose data is supplied have been informed that their details may be shared with relevant business service providers for marketing purposes. Where data is obtained from suppliers located outside the UK, such as BookYourData in the United States, CBH ensures that appropriate safeguards are in place for international data transfers in accordance with the UK GDPR. We use this information solely to contact business professionals about CBH Computers’ products and services relevant to their role and organisation, and only where we believe there is a legitimate business interest. Individuals can opt out of receiving such communications at any time.

Sharing of Personal Information.

As an IT Solutions provider collaborating with global partners such as Microsoft, Dell, HP, and others, we may share information about you in accordance with this Privacy Statement. In such instances, we grant access to personal information on a need-to-know basis solely for completing business transactions and delivering solutions.

Direct Marketing Communications.

CBH Computers Ltd may contact existing clients, business contacts, or prospective clients for marketing purposes by email or telephone. For corporate contacts (for example, email addresses associated with a limited company or LLP), we rely on legitimate interests as our lawful basis for processing. For personal addresses (such as Gmail, Hotmail, or Outlook.com), we will only send marketing communications where we have obtained the recipient’s consent or where a third-party data supplier has confirmed that valid consent exists for CBH Computers to make contact.

Every marketing message from CBH Computers includes a clear and simple option to opt out or unsubscribe. You may also withdraw consent or object to marketing at any time by emailing admin@cbhcomputers.co.uk. Once an opt-out request is received, we will promptly suppress that contact to ensure no further communications are sent.

Information Security and Accuracy.

We are committed to safeguarding your personal information and ensuring its accuracy. To this end, we implement reasonable physical, administrative, and technical measures to protect your data from unauthorised access, use, and disclosure. For instance, sensitive personal information within our core systems is encrypted to enhance security.

Special Category Data.

CBH does not knowingly collect personal information from children under the age of 13. Should we become aware of such information in our systems, we will promptly delete it.
For a detailed list of the specific information we hold, please contact us using the provided contact details above, ensuring that emails are sent with a read receipt.

Cookies and Tracking Technologies.

CBH leverages cookies and similar tracking technologies to enrich website user experiences, enhancing navigation, personalization, and functionality. This statement complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

These technologies help us understand how our services are used, allowing us to personalize content and improve functionality. Users have the ability to manage their cookie preferences through browser settings, including the option to deny cookies. However, it’s important to note that disabling cookies may impact certain services, potentially limiting your browsing experience.

Some tracking software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information https://policies.google.com/privacy

Retention Period.

We retain personal information only for as long as necessary to fulfil the purposes for which it was processed, including compliance with legal and regulatory obligations, dispute resolution, and the establishment, exercise, or defence of legal claims.

CBH Computers retains contact information sourced from third-party data suppliers in accordance with our internal data retention and review procedures. Data is kept only as long as it remains accurate and necessary for legitimate marketing purposes, and is securely deleted or anonymised when no longer required.

Contact Information

For inquiries related to this Privacy Statement, please contact CBH via email or written correspondence using the provided contact details. Your message will be directed to CBH’s Data team.

CBH Computers Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR) in relation to the use of personal data for direct marketing purposes.

Your Rights

You have the right to request access to, update, correct, or, in certain circumstances, delete the personal information we hold about you. You also have the right to object to direct marketing at any time. If you do so, we will cease processing your data for marketing purposes and add your details to a suppression list to prevent future contact.

To exercise any of these rights, please email or write to us using the contact details provided above.

Right to Lodge a Complaint

If you believe that our processing of your personal information does not comply with applicable data protection laws, you have the right to lodge a complaint:

  • Directly with CBH via email or written correspondence using the provided contact details.
  • With the UK or relevant data protection authority.

Changes to our Privacy Statements

We may update this Privacy Statement periodically to reflect changes in our data governance practices. Revised versions will be posted here with the updated revision date. We encourage you to check back periodically for any changes or updates. In the event of a material change, a notice will be posted at the top of this page for 30 days. By continuing to access or utilize our website, services, or other systems after such revisions take effect, you are deemed to have accepted, read, and understood the changes.

CBH Computers LTD (CBH) Privacy & Cookie Statement
Author: Christopher Bowden-Hawkins
Revision Date 24 November 2025
Version: 1.4